As a coach, I describe myself as a facilitator. When I meet a client for the first time, I am always at pains to explain that I am not an expert and that the only expert on the client is […]

Marshall Rosenberg is not a name that is familiar to people. His work is not particularly well known but those who encounter his work even briefly are touched by it. There is a small but vibrant community of people who […]

The surprising use of empathy Emotional intelligence is a well-accepted and desirable trait among leaders and successful professionals whereas empathy is considered one of the softer skills. Empathy is actually a fairly recent word in the English language and first […]